Lean Whiskey #47: Decriminalizing Medical Errors, Mouse Jiggling, and New (to us) Bourbons

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In Episode 47 of the Lean Whiskey podcast, Jamie Flinchbaugh and Mark Graban attempt another experiment with our format, covering a range of quick-hit topics in the news rather than a single deep dive. As always, we welcome feedback.

Before we got to that, however, our whiskey theme was also new, or new to us: we each picked a whiskey we hadn't tried before.

Jamie's pick was Four Walls Irish American Whiskey, a celebrity whiskey from a group of stars from It's Always Sunny in Philadelphia, including Rob McElhenney, who famously co-owns Wrexham AFC, a 3rd-tier football club in the UK, along with Ryan Reynolds.

Mark's pick was inspired by his My Favorite Mistake podcast with the founder of Jeptha Creed with their Bloody Butcher's Creed 4 Grain Bourbon Whiskey, made from Bloody Butcher red heirloom corn grown on their own farm. 

In the news, we covered four topics.

First was Kentucky's decision to decriminalize medical errors, which allows healthcare providers to focus on providing care the best method possible and not going to jail just for a mistake, lessons from the RaDonda Vaught case in Tennessee.

Next, while not really news, we discussed Jamie's Forbes article about Hanlon's Razor, including what a razor is, what it has to do with the lean principle of Respect for People, and how it can help choose a more productive path of action.

Third we explore the Labor Notes' article declaring the end of lean production. Of course, we disagree, although both motivation and validly bad lean practices both contribute to their perspectives.

Finally, we cover a Wall Street Journal article titled “The Jiggle Is Up” about how companies are defeating attempts to manipulate work with mouse jigglers. There is so much wrong here, from culture to process to metrics, that we start to unpack. 

We finally end, with July being so hot seemingly everywhere, with our favorite summer refreshing non-whiskey cocktails. But, you'll have to either listen to or skip to the end of hear our choices. 


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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.

2 COMMENTS

  1. Great episode (Lean Whiskey #47)! I’ve been a fan of both Mark and Jamie for many years, and as a Continuous Improvement professional and a whiskey/ whisky enthusiast, this is one of my favorite podcasts. Jamie brought up Hanlon’s razor, so I looked it up on Wikipedia. At the end is this Deming-esque reference: Douglas W. Hubbard quoted Hanlon’s razor and added “a clumsier but more accurate corollary …: ‘Never attribute to malice or stupidity that which can be explained by moderately rational individuals following incentives in a complex system.'” Hubbard wrote “How to Measure Anything”, which I’ve found to be a great guide for CI work. Your discussion about bad systems delved into this concept – I’d love to hear discuss it further. Jamie expressed interest in trying an Aperol spritz – even better: Campari spritz. Cheers! 🥂

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