Don Wheeler, Process Behavior Charts, and Better Management Decisions
This archive highlights ideas influenced by Don Wheeler’s work on understanding variation, process behavior charts, and better use of data for management decision-making. These posts explore why traditional scorecards, red-yellow-green dashboards, and snapshot comparisons often mislead leaders—and how statistical thinking can replace overreaction with insight.
Drawing from quality management, Lean thinking, and real-world leadership examples, these articles emphasize separating signal from noise, avoiding blame driven by random variation, and improving systems instead of reacting to every data point. The core theme is simple but challenging: better data doesn’t help unless leaders know how to interpret it. Read more about Process Behavior Charts.
