Tag: Wheeler
Can SPC Show if American Airlines Pilots are Staging a “Sick...
As a frequent flyer on American Airlines and a former DFW-area resident, I pay a lot of attention to the troubled airline. American is...
Unlocking the Truth Behind Patient Satisfaction: Beyond Arbitrary Targets and Statistical...
Are We 84.7% Certain We're in the 90th Percentile?
Of course, hospitals should focus on patient satisfaction. That's important but is often a vague and...
Consulting Case Studies Need Statistical Validity
One of the books that's had the biggest impact on my work is Donald Wheeler's Understanding Variation: The Key to Managing Chaos. It's the...
Everett Clinic Video, Redux – The Need for SPC Thinking
Yesterday, my blog post featured a YouTube video that Everett Clinic was kind enough to share with the world, showing their Daily Huddle process...
Arbitrary Targets at DFW – What About Your Organization?
As I've been re-reading Dr. Deming's Out of the Crisis, stuff like this jumps out at me more and more. I saw similar signs...
