Tag: Waiting

This article was sent by a friend and blog reader from Winnipeg the other day: "ER wait times down, but only slightly" Oh good, the waiting times are down. But what does "only slightly" mean? Have ER wait times gone down in a meaningful way? Or are they just comparing two data points? Is this "down" a matter a signal or is it just noise in the system? These are the types of questions that can be answered by methods in my new book Measures of Success: React Less, Lead Better, Improve More.

As I wrote about last month, I love newspapers, so I felt like I fit into the culture last week when I spent five...

Below is an infographic shared by the MHA program at the George Washington University Milken Institute School of Public Health. There's some interesting data there......

Last week was the annual LEI Lean Transformation Summit (see my notes here). There were many inspiring stories, but are always reminders that it's not...

A hat tip goes to my friend and fellow author Naida Grunden for sending me this picture. I have seen similar signs in many...

There's a great Taaichi Ohno quote that I was reminded of last week (see a previous post from 2010 on this). "Data is of course...

I've had a really nice time during my first 30 hours in Helsinki, Finland. It's been warm (72 F) and sunny -- and more...

I recently "fired" my primary care physician. I'm lucky to not have to go to the doctor very often, but the last few times...