Tag: Voice of the Customer

I like to do some fun and lighthearted posts on the weekends... a blog segment I call "Weekend Fun" (not so creative, I realize). An...

Mark's note: Today's guest post is by Rodrigo Bernal, with the first post on this site contributed from Mexico. Rodrigo uses a lunch outing to...

Joe Swartz and I are building upon our well-received (and Shingo Research Award winning) book  Healthcare Kaizen  with a new special edition aimed at...