Tag: Value

The "Miracle on the Hudson" was 10 years ago today. Read my blog post about hearing Sully speak at an event last year. I got...

It's said in the Lean methodology that "value is defined by the customer." Value can be defined as, in most cases, "Something the customer...

Can physician-led surgical centers provide lower out-of-pocket prices for patients, along with lower infection rates, and higher compensation for the surgeons? One surgical center in Oklahoma says so...

Mark's Note: Today's post is by a new guest contributor, Tom Gormley. I first met Tom in 2009 or 2010 when my wife and...

I love stories of humility and customer focus in healthcare. Let me share two such stories with you today. Oh, and, I ended up...

I did a similar post in 2012, but here's a post where I share some recent NPR stories that I've heard recently (through the...

When I was back at MIT earlier this month, I really enjoyed the lectures that I was able to attend. See my notes from...

I was recently interviewed by one of the reporters who put together this web article in Canada: "From the factory floor to the emergency department:...

Two pet peeves of mine are hearing people say things like "Lean is all about reducing waste" and or "Lean is all about cost...

Limes are a very big deal here in San Antonio, between the cuisine and, of course, margaritas. Hint: life is too short to drink...

I'm in my home town of Livonia, Michigan this week, having arrived to the snow and cold yesterday, staying through Thursday. Boy, my blood...

To close out the year 2013, I once again need to close some browser tabs that are full of things that I was maybe...