Tag: VA

Below is some material that I wrote, but didn't use, in my book The Mistakes That Make Us: Cultivating a Culture of Learning and...

As is often the case, I have too many open browser tabs full of articles that I was going to potentially blog about. This slows...

I recently saw some updates and new details related to some topics I've covered here on the blog, so I'm combining them into this...

This article caught my attention the other day: "Philly VA employees ask for golf shirts in suggestion box for improving veteran care." I hesitate to...

=Following up on posts from Monday and Wednesday, we see this headline today: "Shinseki resigns after VA scandal." As I wrote about on LinkedIn, instead...

Look at the System, Not the Individuals I've been wanting to blog about the "VA Scandal," but have avoided it because it is somewhat politicized (as...

From the Wall St. Journal: Read more: The Real VA Scandal is the Long Waiting Times & Bad Management, Not Gaming by Bad Apples You can also...

When I started blogging here in 2005, I was still about six months away from my transition from "lean manufacturing" to "lean healthcare." It...

Today is Veterans Day in the U.S. and it's also Remembrance Day in Canada, the UK, and the Commonwealth countries. The poppy  pin is...

In honor of Veterans' Day (in the U.S.) and Remembrance Day (in Canada, where I spent most of the last two weeks, often wearing...

You might have read my blog post from last week about an unsafe taxi driver and medical errors -  Said the Unsafe Taxi Driver,...

Obama Awards Budget-Minded Federal Employee I saw this in the news yesterday about a federal employee from the VA, Nancy Fichtner, a clerk at the...