Tag: Tech Support

One of my favorite of the 14 "Toyota Way" principles to discuss with hospitals, in particular, is  principle #8, which  says: "Use only reliable, thoroughly...

Are We Creating Problems By Design?: Beyond Blinking Lights and AcronymsMike Schaffner's "Beyond Blinking Lights and Acronyms" blog linked to my complaining about the...

My main point here I think is "Tech Support should NOT be part of the normal process."I needed to register for an internal company...