Tag: Starbucks

Controversy over New Standardized Work at Some Starbucks Stores

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As a regular Starbucks customer (especially so when I lived in Boston, a few stories directly above a Starbucks store), I try to follow...

What You’re Searching For, January 2010 Edition

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It's been a while since I've done a "What You're Searching For" Post, where I pull out items from my blog's stats, the keyword...

2009 Management Improvement Carnival

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It's an honor to again contribute to John Hunter's amalgamated Management Improvement Blog Carnival. The main page is located here. Ten bloggers are each...

Starbucks CEO says Lean drives margin and satisfaction

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Starbucks Corp. F4Q09 (Qtr. End 09/27/09) Earnings Call Transcript -- Seeking Alpha Following up on Starbucks and their use of Lean methods in their stores,...

5S the Coffee Pots

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It's time for some coffee talk other than Starbucks... afternoon coffee break here. In Philadelphia last week during our LEI workshops (have you seen our...

Starbucks Pricing on Cost or Value??

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Starbucks boosts prices on some beverages - USATODAY.com There are no direct "lean" fingerprints on the news stories about Starbucks adjusting their prices, but let's...

NPR Mocks Starbucks Improvement Efforts, But I Wouldn’t…

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Panel Round II: Wait, Wait : NPR It's unfortunate that NPR's "Wait, Wait, Don't Tell Me" show would mock Starbucks and their Lean efforts, as...

Mark Interviewed on "Quality Conversations"

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Reminder: I am teaching a two-day introductory workshop called "Key Concepts of Lean in Healthcare." If you have considered or investigated this workshop, but...

Lean Does NOT Turn People into Robots

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There are lots of comments online, blogs, and Twitter about people complaining that Lean at Starbucks is an attempt to turn people into robots. Again,...

A Defense of Lean and of Lean at Starbucks

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Yesterday's WSJ front page headline caught my eye, as a frequent Starbucks customer and obvious Lean zealot: Latest Starbucks Buzzword: 'Lean' Japanese Techniques The headline is...

Do Ideas Go "Poof" at Starbucks?

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By Mark Graban:I'm always fascinated by Starbucks. For one, I'm a regular customer and Starbucks has a reputation for hiring pretty educated people as...

Standardization Vs. Accuracy @ Starbucks

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Maybe *$ mgmt IS dumb, they put the "get a coffee and egg san... on TwitpicI visited my local hometown Starbucks the other day...