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How to Design Poor Service: Expect 100% Utilization of People or...

Mark Graban - August 2, 2010 29

tl;dr: The blog post criticizes the focus on 100% utilization of resources in businesses like American Airlines and Verizon FIOS, arguing that it leads...

Leading with the Heart to Create a Culture of Continuous Learning with Jamie Parker - Katie Anderson on Discussing the GE Lean Mindset Event with Jim Womack, Katie Anderson, and Jamie V. ParkerDecember 17, 2024
[…] Listen to my discussion with Jamie Parker, Mark Graban, and Jim Womack about GE’s The Lean Mindset event […]
Lean Roundup #186 – November 2024 – Wisdom & Vantage on Reflecting on my First Time Meeting Isao Yoshino in Japan — 2012November 28, 2024
[…] Reflecting on my First Time Assembly Isao Yoshino in Japan — 2012 – Mark Graban displays on his final…
Mark Graban on Data vs. Facts, IllustratedNovember 26, 2024
GE, in its current incarnations, isn't really a Six Sigma company anymore. They are all in on Lean: https://www.leanblog.org/2024/03/safety-and-lean-flight-deck-featured-in-ge-aerospace-investor-day-2024/
Aleksi Heinonen on Data vs. Facts, IllustratedNovember 26, 2024
Once deviations have turned to data, it's probable that the wisdom of the moment and people around it have been…
Jorge Benjamín Wong on Change from Inside or Outside of the SystemNovember 25, 2024
Please SEE https://intenseminimalism.com/2015/12-leverage-points-to-bring-change-to-a-complex-system/

Tag: Spearman

How to Design Poor Service: Expect 100% Utilization of People or...

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