Tag: SPC
If You React to Every Blip in the Metrics, Then Nothing...
Here's another post on the theme of performance metrics, as I'm talking about next week at Lean Startup Week (see yesterday's post or others...
The Joy and the Pain of Overreacting to Metrics
As next week's Lean Startup Week approaches, I'm pretty laser focused on preparation for my:
Facilitation of the famed Deming Red Bead Experiment
My keynote talk...
Don’t Turn Your Performance Metrics into Success Theater
TL;DR: Cherry-picked metrics can make performance look better without actually improving it. Process Behavior Charts help leaders distinguish real improvement from noise, stop overreacting,...
Why Leaders Lose Sleep Over Metrics–and How Process Behavior Charts Fix...
TL;DR: Leaders lose sleep because they react to every up and down in their metrics. Most fluctuations are just noise. Process Behavior Charts help...
Stop Wasting People’s Time (in a Lean Startup or any Organization)...
As Eric wrote about in The Lean Startup (and as many others say), time is the most precious commodity anybody has. I think that's true in startups and it's true in other organizations. Everybody says they don't have enough time. So, we have to use it wisely.
You Get What You Incentivize: An NBA Bonus Lesson in Metrics...
If you don't care about sports or statistical process analysis, this isn't the post for you... but it was interesting for me to try to wrap my head around the data behind a headline ("Blazers player secures $500,000 bonus by not taking 3-pointer in final game of the season") that I'll write about here in this post.
What’s Demoralizing? The Colors on a Chart or Not Improving the...
I forget what hospital these charts are even from, but it doesn't really matter. It's become more common, in my gemba visits, to see...
Lean is Not About Cutting Costs; 2 Data Point Comparisons in...
Two pet peeves of mine are hearing people say things like "Lean is all about reducing waste" and or "Lean is all about cost...
Why Red-Green Charts Mislead Leaders: Understanding Variation the Deming and Wheeler...
tl;dr: Red-green charts push leaders to react to every up and down, turning normal variation into false drama. Process behavior charts provide the context...
Report to President Obama Endorses Lean & Systems Engineering in Healthcare
I recently saw a tweet that referenced a May 2014 that was sent to President Obama and his administration: "Report to the President - Better HealthCare...
The Book That Changed Me: Understanding Variation by Donald J. Wheeler
TL;DR: Understanding Variation by Donald J. Wheeler is the most influential book in my Lean journey. It taught me how to distinguish signal from...
Too Many Patients Harmed, Too Few Leaders Committed to Real Change?
I recently received two emails that are worth sharing, in anonymous form here. One was from somebody I know who just quit a Lean...
