Tag: Restaurant

Visual Management in a Prepared Foods Counter

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As my wife and I are in the process of moving to San Antonio, we've visited the local Central Market grocery store there during...

Management Lessons from Zingerman’s CEO Ari Weinzweig

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It was a very pleasant surprise that ASQ chose Ari Weizweig, a founder and CEO of Zingerman's Deli (and other businesses) in Ann Arbor,...

Kaizen at a Wine Bar – “Lazy” or Smart?

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"Progress isn't made by early risers. It's made by lazy men trying to find easier ways to do something."  - Robert Heinlein, American science...

Smart Error-Proofing in Fast Food: How In-N-Out Outsmarts Quiznos with Simple...

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I was in L.A. on Tuesday, and I had a little extra time on my way to the Burbank airport, which meant a rare...

Au Bon Pain is not French for "Stop the Line"

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I had an interesting encounter at the Kendall Square Au Bon Pain yesterday morning. Not a bad customer experience, but something I noticed in...

More Restaurant Automation – Automating Waste?

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YouTube - Automated Bagel Slicer Right after I posted this link with the Yo! Sushi video last week, I went out to run some errands. I...

Yo! Continuous Flow Sushi

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Here's a fun video for a Saturday. In England, I love the Yo! Sushi chain of restaurants. It's basically a continuous flow conveyor belt of...

F.S. Production System

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By Scott McDuffee:The recent discussion of beignets at the Cafe Du Monde and breakfast sandwiches at Starbucks helped inspire the following. In concert with...

"Worst Mistake" This Restauranteur Ever Made

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Bonnell's Fine Texas Cuisine is an outstanding local restaurant in Fort Worth TX that focuses on local food and wild game. Chef...

One Place Lean Probably Doesn’t Apply

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I'm in New Orleans, presenting this morning at a medical laboratory industry conference, giving a talk about how Lean isn't just a set of...

Starbucks Tests "Lean" Operations In Some Stores

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Starbucks Gossip: Starbucks tests "lean" operations in Ohio and Kentucky stores We've known for some time that Starbucks has been trying to figure out how...

Open Letter to Todd English, Restaurateur

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Dear Todd: My wife and I are both big fans of your The Olives Table cookbook, your television shows, and your Olives restaurant in Las...
"The Mistakes That Make Us" Receives Shingo Publication Award!Learn More
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