Tag: Restaurant
Are You Really Listening to Your Customer or Just Going Through...
Mark's note: Today's guest post is by Rodrigo Bernal, with the first post on this site contributed from Mexico. Rodrigo uses a lunch outing to...
A Sushi Company’s Policy as a Blueprint for Hospital Operational Excellence
tl;dr: The blog post discusses how a sushi company's policy letter offers invaluable lessons for hospitals aiming for operational excellence. It advocates for adopting...
What I’m Reading: Diner Muda, No Blame at Etsy, Toyota Treats...
In case you missed it, see Saturday's post: "Why Toyota is Eliminating the Andon Cord from its Factories."
As I occasionally do, today's post is...
Failure Is Indeed an Option if We’re Trying New Things
If we're trying new things, there are bound to be "failures."
If our leaders want guaranteed success, we won't be trying many new things. The...
Lime Shortages, Cost, Price, and Lean
Limes are a very big deal here in San Antonio, between the cuisine and, of course, margaritas. Hint: life is too short to drink...
A Lean Guy Reads Inc.: Lean Handbags and Micro Failures
I enjoy reading the magazine Inc. for my interests in startups and entrepreneurship. There are often examples and case studies that directly reference Lean...
Misplaced Milkshake Blenders & Unclear Water Dispensers
Last week was the annual LEI Lean Transformation Summit (see my notes here).
There were many inspiring stories, but are always reminders that it's not...
Learning Not to Blame: “Jerk Bartender”
In the Lean methodology, building upon the teachings of Dr. W. Edwards Deming, we work hard to shift away from "naming, blaming, and shaming."...
If Indian Restaurants Can Be Transparent, Why Not Hospitals?
I was happy to see that one of my local Indian restaurants not only has very good Yelp reviews... they also have a top...
I Wholeheartedly Approve the Violation of this Visual Control
I've had a really nice time during my first 30 hours in Helsinki, Finland. It's been warm (72 F) and sunny -- and more...
Podcast #157 – Nick Sarillo, ‘A Slice of the Pie’ –...
Joining me for episode #157 is Nick Sarillo, founder of Nick's Pizza & Pub and author of the new book (out September 13) called...
A Brave Analogy from Dr. Atul Gawande
A number of readers have sent me a link to the latest New Yorker missive from Dr. Atul Gawande (whose work I greatly admire)....
