Tag: Quality

Operational Excellence Mixtape: December 6, 2019

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Healthcare - Creating Value for Patients Does Lean "work" in hospitals in the US?  Sort of, according to the Journal of Healthcare Management.  There is evidence...

Podcast #353 — Quint Studer on Tips for Busy Leaders in...

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My guest for Episode #353 of the podcast is somebody whose work I've appreciated for a long time -- Quint Studer. I was first...

How Does a Loving & Caring Organization Get Accused of Treating...

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Children's Hospital of Philadelphia (CHOP) is the oldest children's hospitals in the United States. I don't think I've ever been there, but I remember...

Congrats to Mary Greeley Medical Center for Receiving the Baldrige Award!

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Today, I'd like to celebrate my friends at Mary Greeley Medical Center in Iowa for being one of six healthcare organizations to receive the...

Podcast #352 — Dr. Fred Southwick, Teaching Quality, Patient Safety &...

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Joining me for Episode #352 of the podcast is Frederick Southwick, M.D. He is a Professor of Medicine and is also Director of Patient...

Do Operating Rooms Need More Warning Signs to Prevent So-Called “Never...

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Medical errors are not a laughing matter. Harm (or death) resulting from preventable process problems are far more common than most people might think. This...

Unraveling the Mystery Behind MLB’s Home Run Surge: A Data-Driven Exploration

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It's been a busy few weeks for me with work travel and, blogwise, I'm winding down into a few weeks of "blog vacation" (which...

Bob Lutz on Tesla, Threats, & Communication About Quality – and...

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Hat tip to Stan Feingold from StoreSMART (a Lean Blog sponsor) for sending me this article: Bob Lutz Talks Panel Gaps, Tesla, and Why Every...

Dr. Gary Kaplan and Virginia Mason Medical Center’s “War on Waste”

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A few of you sent me this article from Modern Healthcare (thanks!): Virginia Mason Health CEO Dr. Gary Kaplan wages a war on waste As you...

On Boeing, GM, and Hospitals… and Epic Battles Between Reality and...

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Yesterday's blog post was about a situation (with my podcast hosting service) that triggered memories of my time at General Motors in 1995. Today's...

On Podcast Server Downtime, Scars from General Motors, and Taking Ownership...

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Ever since I started podcasting in 2006, I've been using a company called "Hipcast" to be the "hosting" company for the podcast audio files...

Journalists — Please Stop Using “Assembly Line” as a Lazy Synonym...

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Back in 2006, I wrote my first blog post about the unfortunate use of "assembly line" to mean "bad quality." The context there was...