Tag: Quality

I'd read before that Apple's supplier (Foxconn) was having trouble assembling iPhone 5s to Apple's standards... but this article contains some shocking stats: "Apple...

In recent years, there's been a movement away from having first-year residents work such long grueling hours - 24 hour shifts or longer, multiple...

I always get annoyed when people spread the false dichotomy of "Lean is about efficiency and Six Sigma is for quality." Replace the word...

My guest for episode #168 is Carolyn McCulley, from CityGate Films, and  she is a co-director and producer of the upcoming documentary called "Breaking...

As a reminder, I am giving a free Gemba Academy webinar tomorrow (Tuesday 3/12) on "Stories about the Eight Types of Waste in Healthcare."...

"A bad system, will defeat a good person, every time." -- W. Edwards Deming Would you polish drinking glasses at home with the furniture cleaner...

Last year, the Institute of Medicine released its latest report titled, "Best Care at Lower Cost: The Path to Continuously Learning Health Care in...

Thanks to ASQ for posting an audio interview they did with me last month about my book (with Joe Swartz),  Healthcare Kaizen: Engaging Front-Line...

Here is a commentary that was written by Gary S. Kaplan, MD, the CEO of Virginia Mason Medical Center: "The Lean Approach to Health...

Last week, while flying back from my trip to Japan, I watched a video that had been recommended to me a few times (including...

Yesterday, I was able to visit Toyota City as part of the Kaizen Institute tour I am a part of. Now, we weren't able...

In a car assembly plant, they do a pretty good job of ensuring that no assembly line worker has to do 70 seconds worth...