Tag: Quality

It was great to see this TIME story (which I think is only available online), by Rick Wartzman of the Drucker Institute: "The Real...

I recently received two emails that are worth sharing, in anonymous form here. One was from somebody I know who just quit a Lean...

I recently read an article (a case study) about "Lean Six Sigma" in a publication. It's not online, so I can't link to it,...

I've recently heard of a scenario in healthcare that I suspect is pretty common, or at least it's not the first time I've heard...

Following up on my previous posts (here and here) on a recent visit to the Northern California Wine Country, I'm going to share a...

Growing grapes and making wine is certainly an art... but when you look into it there's a lot of process involved. As I wrote...

In hospitals, there's a big emphasis on healthcare professionals always checking TWO patient identifiers to help avoid getting the wrong patient. You might have...

I've been writing for a long time  that I think it's inappropriate and ineffective to ask patients and families to inspect or police hand...

QHSE Focus, an iPad magazine, asked me to contribute a piece on Lean healthcare. They published my piece titled, "Employee & Patient Safety: The Only...

A Lean thinking friend's wife had emergency surgery (she is going to be fine) and my friend sent some pictures of Lean-related things he...

Last week at the Lean Healthcare Transformation Summit, I really enjoyed the presentation by Jamie Bonini,  General Manager of the  Toyota Production System Support...

A woman has the wrong side of her brain operated on. The headline features the hospital's name and the surgeon's name. It seems the...