Tag: Quality
ThedaCare Featured by TIME as a “Real Face of Healthcare Reform”
It was great to see this TIME story (which I think is only available online), by Rick Wartzman of the Drucker Institute: "The Real...
Too Many Patients Harmed, Too Few Leaders Committed to Real Change?
I recently received two emails that are worth sharing, in anonymous form here. One was from somebody I know who just quit a Lean...
Don’t Let Looking at Data Blind You From Seeing Reality
I recently read an article (a case study) about "Lean Six Sigma" in a publication. It's not online, so I can't link to it,...
How Often Does This Get Repeated? CMS and the Underpants Gnomes
I've recently heard of a scenario in healthcare that I suspect is pretty common, or at least it's not the first time I've heard...
Gemba Wine: A Lean Geek Visits Wineries, Part 3
Following up on my previous posts (here and here) on a recent visit to the Northern California Wine Country, I'm going to share a...
Gemba Wine: A Lean Geek Visits Wineries, Part 2
Growing grapes and making wine is certainly an art... but when you look into it there's a lot of process involved. As I wrote...
ALWAYS Check Two Identifiers – In a Hospital or a Casino
In hospitals, there's a big emphasis on healthcare professionals always checking TWO patient identifiers to help avoid getting the wrong patient. You might have...
New Website: AskMeIf.com, Buttons That Put the Quality Burden on Customers
I've been writing for a long time that I think it's inappropriate and ineffective to ask patients and families to inspect or police hand...
My Article on Lean Healthcare, Employee & Patient Safety in QHSE...
QHSE Focus, an iPad magazine, asked me to contribute a piece on Lean healthcare.
They published my piece titled, "Employee & Patient Safety: The Only...
Service and Quality Start with Who?
A Lean thinking friend's wife had emergency surgery (she is going to be fine) and my friend sent some pictures of Lean-related things he...
Toyota’s Jamie Bonini on Organizational Culture
Last week at the Lean Healthcare Transformation Summit, I really enjoyed the presentation by Jamie Bonini, General Manager of the Toyota Production System Support...
Negligent People or a Bad System Leading to Surgical Errors?
A woman has the wrong side of her brain operated on. The headline features the hospital's name and the surgeon's name. It seems the...
