Tag: Quality
Why “More Nurses” Isn’t the Best Way to Solve What Ails...
There are certainly many serious problems in healthcare. Let's look at nursing, in particular. It's a rewarding job, but it's far more frustrating for...
3 Ways to React to Human Error
What happens when a mistake is made in your organization? How do you react when an error occurs?
A lab specimen gets mislabeled. The wrong...
Weird Al’s Hilarious “Mission Statement” Song & Video Mocks Corporate Buzzwords
"Weird Al" Yanokvic skewers corporate buzzwords in this new song and music video.
He also skewers the now-tired (in my opinion) "hand writing on a...
Report to President Obama Endorses Lean & Systems Engineering in Healthcare
I recently saw a tweet that referenced a May 2014 that was sent to President Obama and his administration: "Report to the President - Better HealthCare...
Live Blogging Day 1: Lean Healthcare Transformation Summit 2014
Today is the first day of the 5th annual Lean Healthcare Transformation Summit. Follow along on Twitter with hashtag #HCSummit14 to see my tweets and thoughts from others....
Debate about Lean at SF General Hospital – Hire a Consultant...
Happy June, everybody! Summer is here. We've actually had a delightfully long spring here in San Antonio, which means the temperature hasn't really been...
The Real #VAscandal is the Long Waiting Times & Bad Management,...
Look at the System, Not the Individuals
I've been wanting to blog about the "VA Scandal," but have avoided it because
it is somewhat politicized (as...
The Biggest Lean Six Sigma Myth: “Lean Is Just About Speed”
RUN AWAY IF YOU HEAR SOMEBODY SAY THIS...
I sometimes torture myself by watching webinars given about "Lean Sigma" or "Lean Six Sigma." I hear...
My Skepticism about GM’s “Speak Up for Safety” Program
I posted a new article on LinkedIn:
"My New Program: Speak Up About "Speak Up for Safety" at GM."
GM seems to continue their "blame...
The Day I Thought I’d Get Fired from “The Old GM”...
Following up on yesterday's post that talked about "the old GM" putting cost ahead of quality, I sometimes I get flashbacks to my days working...
Are Today’s Hospitals Too Much Like “The Old GM?”
As a former GM employee and a GM customer, I'm really fascinated by the reaction of the public, the media, and Congress to the...
Good Questions, But With Some Misunderstandings about Lean Healthcare
In 2009, I wrote about a nurses' union in New Brunswick that supported Lean because they realized this methodology could help reduce waiting times and...
