Tag: Quality

It's a pretty common facilitation technique to do a "plus / delta" discussion at the end of a meeting, exercise, etc. In the plus column...

I'm honored to have been interviewed by Dr. Robert Wachter for his "Web M&M" interview series on the AHRQ website. In Conversation with...Mark Graban, MS, MBA Dr....

Last week, I wrote a post (part 1) looking back at our visit to the Toyota Tsutsumi factory that was part of our Japan tour that took...

Today and tomorrow, I'm attending the "Patient Safety, Science & Technology Summit" in Irvine, California, as part of my role as a board member for the Louise...

Announcement: Dr. Greg Jacobson and I are doing a new webinar for KaiNexus on "More Leadership Behaviors That Create a Culture of Continuous Improvement'"...

One question I was asked to ask during my Japan trip was to see if "Quality Circles" are still active in Japanese companies. I...

Note: This is being republished, with permission, under a Creative Commons license. See the original ProPublica page and comments. by Marshall Allen ProPublica, Sep. 19,...

I was recently interviewed by one of the reporters who put together this web article in Canada: "From the factory floor to the emergency department:...

There are certainly many serious problems in healthcare. Let's look at nursing, in particular. It's a rewarding job, but it's far more frustrating for...

What happens when a mistake is made in your organization? How do you react when an error occurs? A lab specimen gets mislabeled. The wrong...

"Weird Al" Yanokvic skewers corporate buzzwords in this new song and music video. He also skewers the now-tired (in my opinion) "hand writing on a...

I recently saw a tweet that referenced a May 2014 that was sent to President Obama and his administration: "Report to the President - Better HealthCare...