Tag: Process Behavior Charts

We have to be careful with text descriptions of business metrics -- this is true when it's numbers in the news or performance measures...

This post is Part Three of a series on using Process Behavior Charts for snapshot comparisons (of individuals, departments, or organizations) instead of the...

This post is a continuation of my last post that introduced the idea of using Process Behavior Charts (PBCs) for something other than time-series...

As you might recall from an earlier post, I'm presented a free webinar on December 18 (hosted by KaiNexus) titled: How to Use Process Behavior...

I'm presenting a webinar on December 18th at 1 pm ET. You can register here: How to Use Process Behavior Charts to Improve: Case Studies Learn more about how to register in this post.

Here is a new article that I posted on LinkedIn... don't worry, it's not political, but it does look at recent voter turnout rates through a statistical lens. And I think it's a lens that's helpful for looking at metrics in our own organizations: "How to Tell the Difference Between ‘Signal’ and ‘Noise’ in Voter Turnout Numbers or Your Organization’s Metrics"

Eric Ries and Lean Startup Co. have been really helpful friends in spreading the message about "Process Behavior Charts" in their community. They invited me to give a talk at last year's Lean Startup Week and Eric was kind enough to endorse my book Measures of Success (paperback coming soon - get notified or pre-order)... Recently, they invited me to be a guest for their webcast series, where Marilyn Gorman asked me questions about my book and the Process Behavior Chart methodology. It was a challenge to talk about this visual method without slides and charts, so I did my best to create air charts with finger gestures :-)

You might remember the podcasts that I did with my friend Skip Steward, the Chief Improvement Officer at Baptist Memorial Health Care in Tennessee (links below). Skip recently created some excellent videos that explain the basics of "Process Behavior Charts," a method that I explore in my book Measures of Success: React Less, Lead Better, Improve More. See those videos below the podcast links.

This content originally appeared in a post about my Halloween metrics webinar, but I decided to carve it out (not like a pumpkin) into its own post. A reader asked: "Should we be using financial statements in that way or is there a better approach given our knowledge about different types of variation? Or am I completely off track?"

I'll be presenting a free webinar on Wednesday, October 31st at 1 pm ET... as you might notice, that's Halloween day! Here's the description from the KaiNexus website: Metrics & Statistics Don't Have to be Scary

Why do we have to be skeptical or careful when we see a chart with just four data points? Does such limited data help prove that our consulting work or our Lean Sigma project has made a difference?

The other day, I saw a post on Twitter that included a few photos related to what's often called Lean Daily Management practices in a hospital. The spirit of my post is not meant to come across as "they're doing it wrong" but more in the spirit of "they're doing a lot of great things, but it would be better if..." If Lean Daily Management is supposed to be, at its core, about identifying opportunities for improvement, I'd hope they wouldn't be offended by my recommendations, but I also don't want to link to the Twitter post or call them out by name. I will pass along private feedback through a channel I have. But, I'm writing a post because what I see here is VERY common in different organizations (not just healthcare).