Tag: Problem Solving

There’s no magic about the number five. I’ve seen some people write that five is somehow a “magic number.” No, that’s not really the case. Ask why more than once, probably more than twice…

We don’t just ask why. We start by properly defining and clarifying problems. Jumping straight to Five Whys is like jumping straight to “Learn” in the Lean Startup Build-Measure-Learn cycle.

As is often the case, I have too many open browser tabs full of articles that I was going to potentially blog about. This...

If you've got time over the weekend (or in the near future)... about three hours to be precise... these three four podcast episodes from Gemba...

My wife and I were in Boston over the weekend, as it was her fifth reunion from her MIT master's program. I'm also an...

Here's my latest cartoon collaboration with a skilled artist (and medical assistant), Carrie Schurman. You can see the whole series via this link. In the Lean world,...

Happy New Year! Let's talk about Lean. Let's talk about Kaizen and continuous improvement and how to get better in 2015. You're possibly thinking, "Hey,...

It's a bit of a modern management cliché to say, "Don't bring problems! Bring me solutions!" I think what that means is, "Don't just complain!...

A few weeks back, I posted the first new video from my Healthcare Kaizen co-author's health system: "Endoscopy Nurses are "Kaizen Crazy" at Franciscan St....

Four years ago, I parodied the style of GEICO commercial that they were running at the time with a "did you know that Steve...

Mark's note: Today's post is a guest post by my friend and colleague Isaac Mitchell. We've crossed paths at conferences, including the annual Society...

Last week, I published my first cartoon collaboration with a skilled artist (and medical assistant), Carrie Schurman. You might call that cartoon "Strategy Dog-ployment." None of us...