Tag: Problem Solving
Leadership Thoughts from Late Great Detroit Pistons
NBA, Olympic coach Chuck Daly dies at 78
I grew up outside of Detroit during the Detroit Pistons "Bad Boys" era so I spent a...
You Observe A Lot Just By Watching – Then What?
Learned 2 things from this pic: men are taller than women; wh... on TwitpicScott McDuffee referenced the "Yogi-ism" the other day, that you see...
Nice Toyota "Root Cause" Problem Solving Example in USA Today
The other 'Big 3': Japanese car giants caught in sales skid, too - USATODAY.comIt was Kaizen Week in the paper, apparently, as the word...
Management "Moonshots." Really?
by Dan MarkovitzGary Hamel's Management 2.0 blog at WSJ.com features his ideas for "Management Moonshots" -- 25 ambitious and radical ideas that will significantly...
Interview with John Shook on A3 Problem Solving and His Book...
Episode #56 of the podcast is a discussion with John Shook, one of my absolute favorite people in the Lean world.
The few times I've...
In Customer Service, Apologizing Does NOT Get to the Root Cause
Making the Most Of Customer Complaints - WSJ.com:
Here's a good article from the WSJ about customer focus and quality improvement:
"All too often, companies have...
Managing to Learn, from John Shook
Managing to Learn: Using the A3 management process to solve problems, gain agreement, mentor, & leadPublished by the Lean Enterprise Institute, John Shook has...
"JIT" As A Cause of Delayed Shipments?
"Just in Time" so often gets a bad rap. People blame "JIT" for all sorts of problems, when it's often a problem with how...
Taking Responsibility for Mistakes – On the Field, and Off
Wildcats know they have room to improve -- chicagotribune.comThose of you who know me recognize me as a diehard Northwestern Wildcats fan. Yes, it's...
IndustryWeek Webcast on A3 Reports by Prof. Durward Sobek
IndustryWeek : A Primer on A3 Reports: Better Thinking for Stronger Organizations
I can understand the appeal of A3 reports... putting all of the relevant...
Process Firefighting, Sometimes the Result of Process Arsonists?
"process arsonist" - Google Search
I was talking with someone a few weeks back about the analogy of "fire fighting" in a workplace (something that...
Fire Fighting vs. Root Cause Problem Solving
Below is some of the text from edition #3 of the newsletter from my upcoming book Lean Hospitals: Improving Quality, Patient Safety, and Employee...
