Process Behavior Chart Case Studies: Separating Signal from Noise
These posts use real-world case studies to show how Process Behavior Charts (PBCs) help leaders distinguish meaningful change from routine variation. Drawing from sports, business metrics, healthcare, media ratings, and experiments, each example demonstrates how common reactions to “up” or “down” numbers often reflect noise—not improvement or decline.
Many of these case studies align with the ideas in my book Measures of Success: reacting less to data, asking better questions, and improving systems instead of blaming people. The goal isn’t better charts—it’s better decisions.
