Tag: Patient Satisfaction

I was pointed to this tweet late last year: https://twitter.com/Quality_Watch/status/1332428482517712896 Here is the chart in question: It's an important question from the British NHS -- of course,...

I had a chance to visit one of their community hospitals, Hillcrest Hospital, as well as the main campus. It was a very stimulating visit and it was great to see the progress they were making in building a “culture of improvement.”

This article caught my eye recently: Skeptics - We have Proof that Operational Excellence Work in Healthcare! (via The Ohio State University)

Mark's Note: Here is another guest post from Drew Locher. I'm hoping that he'll contribute occasionally to the blog as a guest author. My...

Dr. Gary Kaplan is the CEO of Seattle's Virginia Mason Medical Center, considered one of the world leaders in the adoption of Lean healthcare...

In yesterday's blog post ("Safety is always our top priority" - From lip service to daily practice?"), I challenged hospital leaders to back up...

It's a pretty common facilitation technique to do a "plus / delta" discussion at the end of a meeting, exercise, etc. In the plus column...

The list of stuff I've read and wanted to blog about has grown... that inventory becomes a post like this.  Here are links to...

Some of the best lessons I have ever learned for my career are from Donald Wheeler's brilliant book Understanding Variation: The Key to Managing...

Are We 84.7% Certain We're in the 90th Percentile? Of course, hospitals should focus on patient satisfaction. That's important but is often a vague and...