Tag: Patient Safety
When Doctors and Nurses are Afraid to Speak Up About ...
The theme for the next couple of days on the blog is patient safety and the idea of "psychological safety" for employees or physicians...
Operational Excellence Mixtape: January 17, 2020
Healthcare - Creating Value for Patients
Sometimes you just need to get a team together and improve. Here's a good example of use of A3 thinking to...
It’s Hard to Ask Leaders to Change the System in Which...
The other day, I stumbled across an old article that I remember, as it was published in the Wall Street Journal in 2004. The...
Podcast #354 — Kim Hollon on the CEO’s Role in Lean...
Joining me for episode #354 of the podcast is Kim Hollon, the CEO and President of Signature Healthcare, based in Brockton, Massachusetts.
I first met...
A Hospital CEO’s Humble Reflections on His Role in Lean and...
Kim Hollon is CEO and President at Signature Healthcare. I don't know him well, but I've heard a lot of great things about him...
Operational Excellence Mixtape: December 6, 2019
Healthcare - Creating Value for Patients
Does Lean "work" in hospitals in the US? Sort of, according to the Journal of Healthcare Management. There is evidence...
Congrats to Mary Greeley Medical Center for Receiving the Baldrige Award!
Today, I'd like to celebrate my friends at Mary Greeley Medical Center in Iowa for being one of six healthcare organizations to receive the...
Podcast #352 — Dr. Fred Southwick, Teaching Quality, Patient Safety &...
Joining me for Episode #352 of the podcast is Frederick Southwick, M.D. He is a Professor of Medicine and is also Director of Patient...
Operational Excellence Mixtape: November 8, 2019
Healthcare - Creating Value for Patients
"Imagine walking into a restaurant and being seated. Sometime after your meal, you receive the check and find an...
Operational Excellence Mixtape: October 25, 2019
Healthcare - Creating Value for Patients
If you set a target without providing a clear path on how you want it achieved, and then punish staff when they fail...
Operational Excellence Mixtape: October 11, 2019
Healthcare - Creating Value for Patients
Transformation and quality improvement is rarely sustained without changing management behaviours and management systems. John Toussaint writes about the challenges...
Operational Excellence Mixtape: September 27, 2019
Healthcare - Creating Value for Patients
Globally, at least 5 patients die every minute due to unsafe care. For Patient Safety Week, the World Health Organization...