Tag: Patient Safety

People in healthcare know that miscommunications are a major cause of errors and patient harm. There was a strange footnote to game 5 of...

Hat tip to Dan Markovitz for pointing out this excellent post on John Toussaint's blog: "The Key Leadership Behaviors in a Lean Organization?" The...

Some people might find this graphic inflammatory, if they are feeling defensive about the state of healthcare and if they feel like they are...

When I recently interviewed Paul O'Neill and Dr. Richard Shannon about the amazing improvements in patient safety that had been made in the Pittsburgh...

Podcast #127 is a very special conversation with a leader and a hero of mine in the world of patient safety, Richard P. Shannon,...

On his blog, John Toussaint shared this letter from ThedaCare CEO Dean Gruner to all employees. Toussaint said the letter is inspired by Paul...

Today's post is a case study submitted by  Abdul N. Mansour,  Director Lean & Process Improvement at  Scottsdale (AZ) Healthcare. The material here and...

Listen I have a very special guest for Podcast #124 -  he is Paul O'Neill, the U.S. Treasury Secretary from 2001 to 2002 and former...

I was at the ThedaCare Center for Healthcare Value office a few months ago when Dr. John Toussaint reported that he had gotten a...

This has been sitting in my "to blog about" queue since March, but I wanted to catch up and post this article: "What Makes...

On June 30, the PBS NewsHour program did a 7-minute story on healthcare improvement (featuring Lean and Toyota methods) at Denver Health. You can also...

Thanks to those of you who sent me the link to this Washington Post article called "The Pain of Wrong Site Surgery." The piece...