Tag: Patient Flow
Navigating Hospital Processes (or a Lack Thereof): Systemic Issues in Outpatient...
It's interesting to observe a hospital process (or lack thereof) when a family member needs surgery. I had the opportunity to do so one...
Does This Chart Show a Clear Reduction — Or Variation?
I saw this chart recently. It shows the monthly average length of stay (LOS) at a hospital:
The narrative about the chart said it was:
"continuing...
Why “On Deck Chairs” Can Improve a Covid Vaccination Clinic Flow...
My previous post in this series: A Lean Guy Gets Vaccinated at Dodger Stadium
On Saturday, March 6th, I had the opportunity to visit two...
A Lean Guy Gets Vaccinated at Dodger Stadium
This past year, due to Covid, I wasn't able to be on site with a healthcare organization for 359 days. That's almost a full...
Operational Excellence Mixtape: December 6, 2019
Healthcare - Creating Value for Patients
Does Lean "work" in hospitals in the US? Sort of, according to the Journal of Healthcare Management. There is evidence...
Operational Excellence Mixtape: November 22, 2019
Healthcare - Creating Value for Patients
Healthcare improvement is often done through QI projects in an "artisan" fashion. To improve healthcare improvement, combat bias and us...
Operational Excellence Mixtape: November 8, 2019
Healthcare - Creating Value for Patients
"Imagine walking into a restaurant and being seated. Sometime after your meal, you receive the check and find an...
A Gemba Visit to a Hospital in Brazil: Huddles, Lean Improvement,...
When I blogged a summary of my recent Brazil trip, I said I'd write more about my visit to a hospital... so here's that...
Lean: A Combination of “Why?” and “Why Not?”
When we have really sticky, complicated problems (like the widespread healthcare patient safety and quality problems), I think it's interesting to think about problems...
Podcast #328 – Bette Gardner and Jeff Heil, Friday Night at...
My guests for Episode #328 are Bette Gardner and Jeff Heil, of the company Breakthrough Learning. Bette is the creator of a fantastic simulation...
Friday Night at the ER: Fun Learning Through a Tabletop Simulation
Actually being a patient in the emergency department is a learning experience, to say the least. I've done that twice in the past twelve months (two cases of really bad stomach flu with high fever). I don't recommend this if you can avoid it.
What I do recommend is an interactive learning experience called "Friday Night at the ER."
More about that in today's post...
A Tale of Two Dental Visits: Frustrating and Ideal
If a practice aims for "ideal care," how can there be so much waste and waiting one day, followed by a perfect waste-free visit the next? What are your experiences with care and delays in clinic settings?
