Tag: Patient

Ryan McCormack’s Operational Excellence Mixtape: September 10, 2021

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Thanks as always to Ryan McCormick for this... there's always so much good reading, listening, and viewing shared here by him! News, blogs, articles, resources,...

Ryan McCormack’s Operational Excellence Mixtape: August 27, 2021

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Thanks as always to Ryan McCormick for this... there's always so much good reading, listening, and viewing shared here by him! News, blogs, articles, resources,...

How this Kaizen Prevents New Moms From Feeling Like They’re Being...

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I wanted to share a recent Kaizen improvement story that I heard from a hospital. Great things can happen when we: Listen to our patients Take action...

Paul Spiegelman: Do Patients Come Second in Healthcare? Who Comes First?

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My guest for episode 200 is Paul Spiegelman, author of the book Patients Come Second: Leading Change by Changing the Way You Lead. Today,...

Patient Participation in Lean Renews Her Faith in Health Care

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Here is a nice story that's been in my blog's "to write about" inventory since late October: "Participation in Lean events has renewed my...