Tag: Ohno

As I'm working hard this week to finish, with my co-author Joe Swartz, the manuscript for our upcoming book "Healthcare Kaizen," I'm not taking...

Regular readers might know that I'm working on a second book project, about "kaizen" (continuous improvement) in healthcare. Sign up to receive more info...

I've finally started reading the new book by Charles Kenney, Transforming Health Care: Virginia Mason Medical Center's Pursuit of the Perfect Patient Experience, and...

I'm really excited that I'm going to be attending tomorrow's Northwestern football game that's being played at Wrigley Field, the legendary baseball stadium that...

The Kaizen Institute website has posted an excellent text Q&A with Masaaki Imai, who you might recognize as the author of the relatively early...

The Lean Enterprise Institute has posted the follow up text Q&A by John Toussaint MD and Roger Gerard PhD, co-authors of the book On...

When I read John Seddon's book Freedom from Command & Control: Rethinking Management for Lean Service, I was a fan. I thought, "Here is...

I'll start the week with another post about my tour of the TMMTX (Toyota Motor Manufacturing Texas) plant in San Antonio. Today I'll write...

tl;dr: The blog post criticizes the focus on 100% utilization of resources in businesses like American Airlines and Verizon FIOS, arguing that it leads...

Mark's note: Today's post is from a regular guest blogger and a friend of mine, Dan Markovitz - his regular blog can be found...

If you've been anywhere near a TV lately, you've probably heard and seen this hypnotizing "What is iPad?" commercial (YouTube link). The announcer breathlessly...

Note: I edited the post title on April 3 to make it clear this was an April Fool's Joke. Comments posted by readers on...