Tag: Mistakes

Podcast #266 – Karyn Ross on Lean for Service Excellence

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My guest for Episode #266 of the podcast is Karyn Ross (@KRCLean4Service on Twitter), co-author of the new book (with Jeff Liker): The Toyota Way to Service Excellence: Lean Transformation in Service Organizations.

Lean Thinking: We Don’t Blame Individuals for Systemic Errors

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I saw this video last night on Paul Levy's blog and it's important enough that I want to share it here with a few...

Medical Mistake in In-Vitro Fertilization: What’s More Effective, Blaming Process or...

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IVF baby given to wrong woman - as couple's last embryo was aborted | Mail Online This was front-page news in one of the UK...

Do You Share Your Failures Like VC Firm Bessemer Ventures?

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Bessemer Venture Partners - The Anti Portfolio This post was originally written in 2006, but was updated in 2023 with an updated link and some...