Tag Metrics

Skip Steward on Deming’s Lessons, Don Wheeler, Process Behavior Charts, and Respect for People

Skip Steward, the Chief Improvement Officer at Baptist Memorial Health Care in Tennessee, was a guest on Episode #314 of the podcast talking about TWI and Toyota Kata in healthcare (he was joined by Brandon Brown).

Today, I've asked Skip to come back and chat 1x1, in Episode #320, about his experience with Don Wheeler, learning from W. Edwards Deming, and more. I hope you enjoy his reflections, our discussions about healthcare, and connections to my book Measures of Success (Skip undoubtedly has a book in him too). 

When Hospital Rankings Punish Luck Instead of Performance

I'll be teaching my "Better Metrics" workshop (aka "Measures of Success," ala my book) twice in June:

Cambridge Investments - Open for Public Registration (Fairfield, Iowa) -- June 5
Lean Healthcare Transformation Summit (Chicago) -- June 13

After facilitating the Red Bead Experiment in the workshop, one other way I've found to simulate variation is an online simulation that's available, of all places, on the BBC website:

"Can chance make you a killer?"

“Measures of Success” — The Need for a Measured Response to Our Performance Measures

Measures matter. The proper analysis of data and performance metrics allow us to separate good changes from bad, progress from stagnation. The methods in my book, Measures of Success, help us determine if our performance is getting better, getting worse, or essentially remains unchanged. Having the right set of balanced scorecard metrics is important. But the role of leaders is important, too. How do leaders interpret measures? How do they respond to changes in metrics? How do they know if a change is worth reacting to?

#Lean Learning Opportunities: Webinars, Workshops, Conferences, and Online Courses

In this post, I share links and information about two upcoming free webinars that I'm hosting this month, some 2018 workshops I'm doing again on better managing metrics, next year's Lean Healthcare Transformation Summit, and some online education about "Healthcare Kaizen" that I have opened up for public registration. Please check out all of the links, resources, and information...

The Joy and the Pain of Overreacting to Metrics

As next week’s Lean Startup Week approaches, I’m pretty laser focused on preparation for my: Eric Ries, author of The Startup Way and the founder of this event, cited Dr. W. Edwards Deming multiple times in his first book The Lean Startup.…

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