Tag: Leadership
Everybody Deserves Workplace Respect – Even the T.S.A.
As somebody who flies about 75,000 miles a year, I am far too acquainted with the Transportation Security Administration and their annoyances (to the...
Talk Preview – “Why Your Hospital Should be Like a Factory…...
When hospital people say they don't want to be a factory or "we don't want assembly-line medicine," the statement often goes unchallenged. What is...
HealthLeaders Article: Systemwide Process Improvement
It's great to see Lean mentioned in mainstream healthcare management publications, such as the article in HealthLeaders (print and online) called "Systemwide Process Improvement."...
Guest Post: “Soft Skills”: From Spongy to Solid
Inspired by Mark's recent posting on More Trust, Less Fear and an upcoming conference panel that I'm a part of, I thought a continuation...
Management Journal Article about Children’s Medical Center Dallas
I am happy to share, with permission, a new journal article that I co-authored with Jim Adams ("The Synthesizer"), the senior director of laboratory...
Author Interview with UCLA Professor Samuel A. Culbert, “Get Rid of...
Episode #117 is a conversation with Prof. Samuel A. Culbert of the UCLA Anderson School of Management.
Along with Daniel Pink, he is a...
Does Setting a Goal for Number of Kaizens Violate “Kaizen Spirit”?
In discussions of "kaizen" (the Japanese word that is translated to "continuous improvement" or "change for the better"), I often hear of organizations talk...
What’s Your Role in Hospital Quality?
I snapped this pic while visiting a hospital earlier this year. This was out in the cafeteria as part of a series of signs...
Command-and-Control Killed this Cosmonaut? Lessons for Our Organizations…
Lean is not a "command and control" leadership and management model. The old command-and-control dynamic leads to so much poor quality and misery in...
My Four Hypotheses for Friday’s DFW Healthcare/Industry Lean Gathering
Coming off of an outstanding 2011 Lean Transformation Summit (blog posts to come), John Toussaint, MD, is doing a huge favor for the Dallas-Fort...
The Workplace, “Bosses,” Health, and “Authentic Conversations”
As many people do, I had to fill out an online health assessment for the purposes of my family's health insurance. The survey asked...
Podcast #114 – John Kim, Lean and Healthcare Senior Leaders
Episode #114 is a conversation with John Kim, of the firm John Kim & Associates. John is a recognized leader in the Design, Development,...
