Tag: Leadership
(Complaining About) Resistance is Futile
It's such a common complaint when any program struggles or fails in an organization. Leaders often bemoan the supposedly undeniable fact that "our people...
Do Good Coaches Brush Off Feedback from the Team as Whining?
I got a question via Twitter yesterday from somebody who asked how to help production operators make the case to supervisors that their kaizen...
Sorry I Can’t Help You, Mr. Customer – It’s Against the...
It's sort of cliche' to complain about long lines at the U.S. Post Office , along with generally surly or disinterested employees.
My buddy John...
Podcast #109, Jim Morgan of Ford Motor – Lean Product Development
Episode #109 is a discussion with Jim Morgan, Director, Global Body Exterior and Stamping Business Unit Engineering, Ford Motor Company. We will be talking...
Reader Question: Support and “First Responders” for Healthcare Professionals
Here is a new reader question from Steve Palmreuter in Michigan. He raises a topic that I've been thinking about lately, so I'm happy...
Daniel H. Pink Discusses the Intersection of Lean Methodology and Motivation...
Episode #107 is something I've been looking forward to for some time now - an interview with Dan Pink, the author of some outstanding...
G.E. Rediscovers the Value in Providing Real Value to Manufacturing Customers
I'll apologize if today's post seems off-topic to my healthcare readers, but I have to share a link to a Sunday New York Times...
Reader Question: When the Stated Values Don’t Match Daily Reality
I received a question from a reader, a retiree from a manufacturing company who is now a volunteer for a healthcare organization. We have...
Notes From My First Day at #IHI 2011
This is just my second time attending the annual Institute for Healthcare Improvement annual forum - one of about 6,000 medical professionals, leaders, and...
Hoarders and Stashers? Ask Why…
Short post today, but a simple message, I think. One of the best lessons I've learned about Lean management is about the need to...
Tampa Bay Business Journal Features Lean at Moffitt Cancer Center
The full article requires a subscription, but John Toussaint and I were each quoted in this article from last Friday: "Toyota techniques drive profit,...
$500k in Stimulus Money for Lean Healthcare Training – Then What?
This headline jumped out at me: "Local hospital receives $500,000 to train workers."
What also jumped out at me, in the article, is that the...