Tag: Leadership

Today's guest is Eric Dickson,MD, MHCM, FACEP, the president and CEO of UMass Medical Center. Today's podcast is a recording of an interview that I did on stage at the 2015 Lean Healthcare Transformation Summit, as part of the CEO panel I was moderating.

As a Lean change agent, I've made a lot of mistakes. Some mistakes I recognized early and recovered from; others were a blind spot that affected outcomes and success of the assignment. A few still haunt me from time to time when I suffer a case of "woulda, coulda, shoulda."

Having a model like this helps prevent errors, such as jumping to implement Lean tools before the organization understands WHY change is necessary. You have to engage and enroll people in change, not just force things on them. I am convinced that the ExperienceChange simulations, either Lakeview or GlobalTech, are a great way to learn and practice.

I was very saddened earlier to receive an email from an employee of a great leader, Dr. Michel Tétreault, informing me that he had passed away. Michel was, since 2005, the CEO of St. Boniface General Hospital in Winnipeg.

And the idea of knowing why... again that's an old desire. It's not just a recent discovery of Simon Sinek and the outstanding book Start with Why (my friends at Gemba Academy have a podcast interview with him coming soon). Why are we doing something? Why are we starting this company? That's an old tale... are you breaking rocks or building a cathedral?

As my breakfast platter was being rung up, I saw this sign behind the register (and came back to discretely take a picture)... click for a larger view.

As is often the case, I have too many open browser tabs full of articles that I was going to potentially blog about. This...

Mark's Note: Today's guest post is by Paul Critchley and while it shares a story from a manufacturing company, I could see a situation...

Many of you might not care, but it's football season. Major college football starts tomorrow night and the NFL kicks off their season next...

I forget what hospital these charts are even from, but it doesn't really matter. It's become more common, in my gemba visits, to see...

Joining me for episode #227 are Ruthie Davis and Stephen Cook, talking about the book that they edited, Do the Right Thing: Real Life Stories...

It's been a little while, but here's a new video about Kaizen and continuous improvement from our friends at Franciscan St. Francis Health in...