Tag: Leadership

Mark's note: Today's post is by a new guest blogger, Paul Serafino. This initial post will be followed by a series of three posts...

Hey everyone... I'm doing a few different webinars or webcasts in the next few weeks. But first, while I'm promoting stuff, Amazon has a GREAT...

Wow, we had a great time at Franciscan St. Francis Health this week. We had the "Kaizen Live!" class and workshop Monday through Wednesday....

I want to express my gratitude to Joe Swartz and his colleagues at Franciscan St. Francis Health for hosting our "Kaizen Live!" event. Yesterday...

Back in December, I wrote about a method called "Motivational Interviewing" (MI), something I learned about from a social worker who was also at...

Listen: Episode #246 is my second episode in recognition of Patient Safety Awareness Week. My guest is Steve Montague, who talked about Lean and Crew Resource Management...

I generally avoid politics here on the blog... In October, I broached the subject when I blogged about a company that uses Lean principles...

Last year, you might have heard my podcast episode with author Jacob Stoller, talking about his book The Lean CEO. Coming up on March 15, I'm happy...

My guest for Episode #243, Michael Bungay Stanier, takes us a bit outside of the Lean realm... but that's good. Our topic today, which...

After living in San Antonio for almost four years, my wife and I will finally be settled into the DFW area by the end...

In my time working with hospitals, I've always been very sympathetic to front-line nurses (and other staff). They are far too often overburdened and...

Tuesday, Dr. Greg Jacobson and I did a webinar together titled "How to Get Buy In for Improvement." When we ask people, "What are your...