Tag: Leadership
Podcast #329 – Mike Eisenberg, The Film “To Err is Human”...
Joining me today for Episode #329 of the podcast is Mike Eisenberg, the director, editor, and producer of the film "To Err is Human," a...
Operational Excellence Mixtape: January 18, 2019
Healthcare - Creating Value for Patients
Too often, patient involvement in design and research is tokenist or "tick-box", and requires burdensome processes for participation. To truly design...
“We Have Gotten Too Far From our People and the Core...
Mark's Note: Today's post is written by Ken Segel, the managing director of Value Capture, LLC. This is the first of what I hope...
Podcast #328 – Bette Gardner and Jeff Heil, Friday Night at...
My guests for Episode #328 are Bette Gardner and Jeff Heil, of the company Breakthrough Learning. Bette is the creator of a fantastic simulation...
Remembering Herb Kelleher: The Power of Authentically Engaging Employees
Last week, Herb Kelleher passed away. He was the legendary founder, CEO, and Chairman of Southwest Airlines.
Southwest posted a nice tribute photo of him...
Operational Excellence Mixtape: Best of 2018
Hi All - here's a collection of the most read Mixtape links from 2018. I compiled the links with the greatest number of viewers and...
Operational Excellence Mixtape: December 21, 2018
Mark's Note: I've known Ryan McCormack for many years now, thanks to his previous work in Lean healthcare and his attendance at Lean Healthcare...
Operational Excellence Mixtape: December 7, 2018
Healthcare - Creating Value for Patients
Healthcare is the world's largest cottage industry, as evidenced by the enormous variation in practice. Healthcare practitioners may finally be...
Operational Excellence Mixtape: November 23, 2018
Healthcare - Creating Value for Patients
Hospitals have been collecting patient complaint data for decades, but leveraging the data for improvement has remained elusive. Some new...
Operational Excellence Mixtape: November 9, 2018
Healthcare - Creating Value for Patients
The benefits of Electronic healthcare records are a polarizing topic with healthcare providers. Standardization and electronic workflows have their...
Operational Excellence Mixtape: October 26, 2018
Healthcare - Creating Value for Patient
A lot can be done to optimize flow in hospitals without investing in additional staff and infrastructure by using an...
Cleveland Clinic’s New CEO on Improvement and “Tiered Huddles”
Tomislav Mihaljevic, MD was named CEO of the Cleveland Clinic just over a year ago, replacing long-time CEO Toby Cosgrove, MD.
As I've blogged about (and podcasted about), I've been impressed with the Cleveland Clinic Improvement Model and their approach to continuous improvement, problem solving, and Lean management.
Dr. Mihaljevic has written a blog post about the power of "tiered huddles"...