Tag: Kaizen

Making the Most Of Customer Complaints - WSJ.com: Here's a good article from the WSJ about customer focus and quality improvement: "All too often, companies have...

I'm giving a talk this morning at the "Lab Quality Confab," an event for hospital laboratory leaders. The title of my presentation is "Engaging...

Thanks to Charlie P. for sharing this gem from the now out of print book: 40 Years, 20 Million Ideas: The Toyota Suggestion System ...

Congratulations. You've mapped out the future state. Now what? | TimeBack ManagementHere's a post, linked above, from a good friend of the Lean Blog,...

By Jamie Flinchbaugh, co-author, The Hitchhiker's Guide to LeanWe all struggle with taking continuous improvement from a department or process level to an enterprise...

By Jason Turgeon:This is a Lean-meets-EPA powerpoint. Download the original here. Click the little window emblem in the upper-right corner of the embedded image...

Sir Terry Leahy: The 'Robert Mugabe of retail' bites back - People, News - The Independent First off, that's a pretty nasty nickname, being called...

Everybody Everyday: Managing for Daily Improvement The link above is an online video presentation by Jamie Flinchbaugh, courtesy of IndustryWeek (click here to subscribe to...

Heard a great comment today:"Suggestions are things somebody else should do. Ideas are things that I can do."Maybe that is why Norman Bodek's books...

asahi.com article - ENGLISHInteresting article from Japan...Toyota's 40,000 factory workers in Japan are all engaged in kaizen, or continuous improvement, as a core part...

My Way News - Airlines slow down flights to save on fuelI'm just thrilled anytime I see an example of an airline making a...

Last week, I had the honor and pleasure of meeting Norman Bodek in person for the first time. After all of our podcasts and...