KaiNexus Education Video #4 – Working Toward “Yes” in Kaizen
Here is the fourth short, simple Kaizen education video from KaiNexus, a software startup where I am the Chief Improvement Officer.
Tag Kaizen
Kaizen: Daily Improvement, Learning, and Leadership in Practice
Kaizen is often misunderstood as small ideas or isolated improvement events. In practice, Kaizen is a daily, people-centered approach to learning and improving work—supported by leadership, good systems, and psychological safety. This archive brings together blog posts, podcasts, and real-world examples of Kaizen in action, across healthcare and other industries, with a consistent focus on leadership behaviors, respect for people, and learning from problems rather than hiding them.
Reminder: My Free Webinar on “Healthcare Kaizen” – December 7
I am happy to be partnering with my friends at Gemba Academy to present the 2nd in their free Lean webinar series. My webinar is called “Putting the Continuous Back in Continuous Improvement” and it will be presented on Wednesday,…
Berwick Steps Down as Medicare & Medicaid (CMS) Administrator
This made news on Wednesday – Dr. Donald M. (Don) Berwick stepped down as CMS Administrator: “Harvard professor Don Berwick resigns as Medicare chief.” I had supported Dr. Berwick… but it didn’t really mean much because I’m not a U.S.…
An Interesting Take on the Use of Japanese Terms in Lean
Today, I’m linking to a post from a new blog written by the Ohio State University Fisher College of Business (“Think Op-Ex“). The post “What’s in a name?” features thoughts from James Hereford, formerly of Group Health (part of the…
KaiNexus Education Video #3 – Eliminating Waste & NVA
Here is the third short, simple Kaizen education video from KaiNexus. We are embedding these videos into our web-based software, to provide short tips and hints for our healthcare users. We’re also making the videos available on our YouTube Channel and our education videos playlist. Subscribe…
The Lean Dentist, Revisited (and a New Video)
Updated: There’s now a link to the GBMP video at the bottom of the post. I have long admired the Lean work of Sami Bahri, DDS and I consider him a friend (and have had a chance to visit his…
Kaizen for Kids
Paul Akers, the President of FastCap is a great advocate for staff-driven kaizen (or improvement) ideas in the workplace. Paul and his company bring many people through his company so they can see their fun culture of continuous improvement (as…
True Story: Funny Canadian Border Agent Asks About My Books
I’m back in Ontario again this week, giving three more short workshops about Healthcare Kaizen at three different hospitals (after seven hospitals in five days last week). Last night, coming through customs at the Toronto airport, I was asked by…
The Need for Pilots (Not the flying kind) at the TSA?
My dad was flying back from Seattle last week and he noticed this at the TSA “gemba” in the airport, as he reported in an email: The [TSA] woman’s stamp kept falling of the stand. She said they just got…
Oregon Hospitals Using the “Transforming Care at the Bedside” Program
Here is an article from HealthLeaders Media about the Transforming Care at the Bedside program: “Rural Oregon Hospitals Implement Frontline Caregiver Program.” TCAB is a program that’s similar to the UK NHS program called Releasing Time to Care where nurses…
KaiNexus Education Video #2 – Focus on Processes, Not People
Here is the second short, simple Kaizen education video from KaiNexus. You can view the first video here and the entire series. We are embedding these videos into our web-based software, to provide short tips and hints for our users. We’re also making…
Cost Containment is not the Primary Focus of Lean – But Costs Go Down
American hospitals are concerned (understatement!) about their future revenues as healthcare reform gets implemented. I heard one senior executive tell his staff, “We are never going to be paid more for the work that we do than we are today.”…
