Tag: Kaizen

As a very frequent flyer on American Airlines, I've learned not to expect much from the company and its employees in terms of customer...

Ken Congdon at Healthcare Technology Online  recently interviewed me for this story that's now online:  Kaizen: The Key To Lean Healthcare?. Mark Graban, lean expert...

As I've mentioned, my wife and I are in the process of moving from suburban Fort Worth to San Antonio. As we have potential...

My co-author, Joe Swartz, and I did a soft launch a few weeks back, but we're happy to announce that the full website for...

Mark's note: Thanks to Freek Dekker for this guest post. I met Freek at last year's Lean Healthcare Transformation Summit, as he was part...

KaiNexus has an initial v 1.0 iPhone app that's about ready to be submitted to Apple! It's been an exciting past few months at KaiNexus,...

I wish I had shared this story when the video was still available (not sure why the TV station pulled it down) -- in...

Our good friend Matt May (see posts and podcasts about him here) has a new book coming out in October,  The Laws of Subtraction:...

There's a funny cartoon over at ONEFTE.com about suggestions and employee ideas. The post is titled "Where good ideas go to die." One time...

I spent Monday and Tuesday in lovely Phoenix at the ASQ Lean and Six Sigma annual conference. I saw many friends there, including Karen...

We are still working on rounds of editing in advance of publication, but here is a marketing flyer for our upcoming book Healthcare Kaizen. The...

  I'll be attending and speaking at three public events in the next few months, twice in Las Vegas and once in Phoenix. Hope to...