Tag: Kaizen

I saw some posters and presentations at the recent Society for Health Systems conference that include some nice examples of this approach from organizations including the Indianapolis VA, East Tennessee Children's Hospital, and Norwalk Hospital...

I had the chance to tour the San Antonio Toyota truck plant (otherwise known as TMMTX) back in 2010 (and I blogged about it...

I'm going to be giving two free webinars in March that you might be interested in signing up for: Gemba Academy - 8 Wastes in...

I saw an interesting article in The Telegraph: "Revealed: al-Qaeda's 22 tips for dodging drones." Apparently, the Al Qaeda terror network is responding to the...

Thanks to Karen Martin for hosting me for this webinar. https://www.youtube.com/watch?v=TBmcokWStLk The description: Suggestion box programs, while well intended, usually fail to engage employees in any improvement,...

I've been talking to a lot of healthcare organizations about Kaizen and continuous improvement. There are many organizations embracing the methods that Joe Swartz...

Many of you who took my reader survey (still open and feedback welcome, prizes gone) mentioned that you liked this style of post with...

Don't forget my reader survey - share your feedback and have a chance at some great prizes. In November, I blogged about a panel at...

You might recall my post from July 2012 ("I Wish American Airlines Would Error Proof This on Their Website") where I pointed out how easy...

Mark's note -- today's guest post is by my  friend Karen Martin, my guest for Podcast #151 where we talked about her latest book The...

As he mentioned on his blog, John Toussaint has co-authored a piece that was published in the Mayo Clinic Proceedings: "The Promise of Lean in...

Thanks to ASQ for posting an audio interview they did with me last month about my book (with Joe Swartz),  Healthcare Kaizen: Engaging Front-Line...