Tag: Kaizen
Lean at UCLA Harbor Medical Center Featured by the BBC
The BBC radio program "The Science Hour" recently aired a program with a segment where an unexpected person (Dr. Kevin Fong) to an unexpected...
My Article on “Testing Lean Changes, Small or Large;” Recent Winery...
Thanks to Arena Simulation Software for asking me to write this article for their regular customer newsletter:
"Testing Lean Changes, Small or Large"
The article is...
Pokémon Go, Kaizen, and Leadership
I don't get the whole Pokémon thing. But how does the wildly popular Pokémon Go game make me thing of Lean and Kaizen - leaders need to get out of their offices, go out and search for improvement opportunities! Gotta catch 'em all! ...
#Lean Healthcare Trip to China, Day 1, Part 2: Chinese Hospital...
Continuing from Part 1 of my post about my first day of my first China trip, I'd like to share more about the Lean...
My LinkedIn Post on Bad Toast & Bad Management
Previously on LinkedIn, I've written about Kaizen in a wine bar and the need for restaurants to not blame employees for problems. Yesterday, I published my 50th post for their Influencers program: This Restaurant Server Sadly Explains a Widespread Management Problem...
Information Deficits, Visual Indicators, Error Proofing, and Payment Terminals
Gwendolyn Galsworth is a leading thinker and author on Lean and various aspects of "visuality." One thing she talks about in the workplace is "information deficits."
If Your Hospital Wants to “Implement Lean,” You Need to Learn...
I've written before about the subject of hospitals "flexing" nurses and employees. I've criticized flexing (or the practice of sending employees home early because patient census is low) and I've pointed out that it's not keeping with "Lean" principles to "save money" by sending people home early.
J.C. Penney’s CEO on Listening to Front-Line Employees
After the previous CEO of JC Penney, Ron Johnson, was fired (see my post "Lack of PDSA made JCP CEO SOL?"), it seems that...
Why It’s OK That This Suggestion Box Was Full of Cobwebs
As a guy who started his career in manufacturing before moving to healthcare in 2005, I don't get many opportunities to visit the "Gemba"...
11 Ways You Can Get Ideas to Flow From Staff
Mark's note: Today's guest post is by Duke Rohe of the Office of Performance Improvement at M.D. Anderson Cancer Center in Houston. I've met...
Gemba Academy Visits Franciscan St. Francis Health to Learn #Lean &...
Our friends at Gemba Academy produce some really nice online Lean education materials. It's a subscription service, but you can see some free videos on...
Updates: NICU Innovation, Labs, MLB Netting, VA Waiting (and Cheating)
I recently saw some updates and new details related to some topics I've covered here on the blog, so I'm combining them into this...