Tag: Healthcare
True Story: Funny Canadian Border Agent Asks About My Books
I'm back in Ontario again this week, giving three more short workshops about Healthcare Kaizen at three different hospitals (after seven hospitals in five...
The Need for Pilots (Not the flying kind) at the TSA?
My dad was flying back from Seattle last week and he noticed this at the TSA "gemba" in the airport, as he reported in...
10 Years of Lean at Virginia Mason Medical Center; CEO Transition...
Becker's Hospital Review published a piece about the first 10 years of Lean at Seattle's Virginia Mason Medical Center: 10 Years Later: Virginia Mason...
Data Without Context Isn’t Very Helpful; Don’t Overreact to Each Up...
Some of the best lessons I have ever learned for my career are from Donald Wheeler's brilliant book Understanding Variation: The Key to Managing...
Oregon Hospitals Using the “Transforming Care at the Bedside” Program
Here is an article from HealthLeaders Media about the Transforming Care at the Bedside program: "Rural Oregon Hospitals Implement Frontline Caregiver Program." TCAB is...
KaiNexus Education Video #2 – Focus on Processes, not People
Charity Auction Update - the total raised in the round 1 auctions = $951.37 (plus $40 in Amazon affiliate fees from people buying items...
Cost Containment is not the Primary Focus of Lean – But...
American hospitals are concerned (understatement!) about their future revenues as healthcare reform gets implemented. I heard one senior executive tell his staff, "We are...
World Series Defect: Wrong Pitcher
People in healthcare know that miscommunications are a major cause of errors and patient harm. There was a strange footnote to game 5 of...
Bob Emiliani’s Videos from Virginia Mason’s Visit to Wiremold in 2001
Today, I'm sharing a link to some videos our good friend Bob Emiliani has uncovered and posted on his website. Back in November 2001,...
Update on Lean Hospitals, 2nd Edition – Download the New Chapter...
Today's post is an update on the 2nd revised edition of my first book, Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. The...
Lean Healthcare featured on PBS Nightly Business Report
Friday night's PBS program the Nightly Business Report had a nice feature on the use of Lean at Good Samaritan Hospital in Downer's Grove,...
Join me at a Lean Six Sigma Healthcare Event near Dallas,...
I will be the opening keynote speaker as part of this outstanding program, co-sponsored by the Institute of Industrial Engineers and Children's Medical Center...
