Tag: Healthcare

Some of you might know that I'm on the board of a Texas-based non profit, the Louise H. Batz Patient Safety Foundation. It's an...

Here's another video in the series that Joe Swartz and I shot at Franciscan St. Francis Health back in October. See them all here or via a...

Today's post is hosted over at LinkedIn, as part of my participation in the LinkedIn Influencers series. The post is titled: "The One Thing Google...

Normally, I like interviewing other people, through my podcast series (and this recent blog post with a hospital leader telling her story of putting...

In yesterday's blog post ("Safety is always our top priority" - From lip service to daily practice?"), I challenged hospital leaders to back up...

It's really easy to make statements like "patient safety is our top priority." That same statement can be applied to hospital staff, as well. Or,...

tl;dr: The post challenges the traditional concept of accountability as a system of blame and punishment. It advocates for a more constructive approach that...

Returning to the podcast after his first appearance in Episode #188 is Daniel T. Jones, founder and chairman of the UK-based Lean Enterprise Academy. You...

Back in 2011, I wrote this homage to In-N-Out Burger.  Their food is awesome, they treat managers and employees with respect, and they pay attention...

Today, I'm traveling to Orlando for the annual Society for Health Systems conference. I hope to see some of you there! Joe Swartz and...

It's a pretty common facilitation technique to do a "plus / delta" discussion at the end of a meeting, exercise, etc. In the plus column...

Listen Today's guest is my friend John Ervin and we were able to sit down together here in San Antonio to record this episode. John has...