Tag: Healthcare
11 Ways You Can Get Ideas to Flow From Staff
Mark's note: Today's guest post is by Duke Rohe of the Office of Performance Improvement at M.D. Anderson Cancer Center in Houston. I've met...
A Radical Idea in Healthcare: Refunds for Dissatisfied Customers
I love stories of humility and customer focus in healthcare. Let me share two such stories with you today. Oh, and, I ended up...
Gemba Academy Visits Franciscan St. Francis Health to Learn #Lean &...
Our friends at Gemba Academy produce some really nice online Lean education materials. It's a subscription service, but you can see some free videos on...
XYZ Thinking: A Practical View of Scientific Thinking in Healthcare &...
Mark's Note: Today's guest post is by my good friend and fellow DFW-area resident Michael Lombard.
Next week, on Tuesday April 19, I'm hosting a...
Dr. John Toussaint Responds to the NEJM Piece: What Lean Really...
Regular readers will remember my post about the New England Journal of Medicine piece on Lean by Pamela Hartzband, M.D., and Jerome Groopman, M.D....
#KaizenLive: Asking, Not Telling… Not Just About Solutions, But About Problems
Wow, we had a great time at Franciscan St. Francis Health this week. We had the "Kaizen Live!" class and workshop Monday through Wednesday....
#TBT: An Old Podcast with Dr. Jack Billi and a Future...
For those of you who have been around Lean healthcare for a while, I hope you've met or at least heard of Dr. Jack...
#KaizenLive: Building a Culture of Continuous Improvement Takes Time, Other Reflections
I want to express my gratitude to Joe Swartz and his colleagues at Franciscan St. Francis Health for hosting our "Kaizen Live!" event. Yesterday...
#KaizenLive – Our Optional Kaizen Intro Class & Lessons Learned
This week, Joe Swartz (pictured at left) and I are running a "Kaizen Live" workshop at his main hospital, Franciscan St. Francis Health.
Today and...
Resistance is Futile? Practical Change Techniques for All Levels of Your...
Mark's Note: This is the week my wife and I are physically moving from San Antonio to the DFW area, so thanks to those who...
Transparency in Healthcare: Patients *Can* Handle the Truth
Mark's Note: Here is another guest post from Drew Locher. I'm hoping that he'll contribute occasionally to the blog as a guest author. My...
Case Study: Emergency Department (ED) Throughput Improvement Through Lean
Mark's Note: Today's guest post comes via my friends at the ThedaCare Center for Healthcare Value, who suggested this case study from Salem Health....
