Tag: Healthcare

How a Hospital in Malaysia Solved That Emergency Room Visibility Problem...

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I saw this recent article from Malaysia: LEAN Healthcare: Reducing patient waiting times, one small step at a time They put Lean in all caps... it's not an acronym. Anyway, back to the article. Their ministry of health is trying to reduce the typical department length of stay number from five hours to something shorter. And Lean is something they're using to help...

Toyota Helps Another Dallas-Area Hospital: The Parkland Emergency Department

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Here is the headline from the Dallas Morning News: "How Toyota improved Parkland Hospital's ER -- with purple lights." I'll give credit to Dr. Fred Cerise, the CEO of Parkland Memorial Hospital, for reaching out to Toyota and TSSC for help...

Lean, Leadership, and Employee Engagement at Whirlpool

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I recently read this article on the IndustryWeek website: Whirlpool's Green Takes Aim at World Class Manufacturing Byron Green, the vice president of manufacturing for Whirlpool's 14 factories in the U.S. and Mexico, said: "...manufacturing was littered with companies that saw lean as a collection of tools that could be deployed for a quick win. Successful companies, he said, instead see it as a bedrock of their culture."....

#Lean Learning Opportunities: Webinars, Workshops, Conferences, and Online Courses

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In this post, I share links and information about two upcoming free webinars that I'm hosting this month, some 2018 workshops I'm doing again on better managing metrics, next year's Lean Healthcare Transformation Summit, and some online education about "Healthcare Kaizen" that I have opened up for public registration. Please check out all of the links, resources, and information...

Change Champions at Franciscan St. Francis Health – in Supply Chain...

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Today, I'd like to share the second in my series of articles about "Champions of Change." Here, we feature my friends at Franciscan St. Francis,...

What Do We Learn From Charting a Reduction in CLABSI Rates...

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I'm in San Francisco for Lean Startup Week. Please say hi if you're here! Follow hashtag #LeanStartupWeek for details the rest of the week....

Why We Should All Consider Eric Ries’s “Employee’s Bill of Rights”

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As you might know from episode #290 of my podcast with Eric Ries on Monday, his new book was released on Tuesday: The Startup Way: How...

Adventures in #Lean Healthcare Hiring, Part 2

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I recently blogged about a healthcare improvement job posting that had me scratching my head when the interviewing process included an process improvement exercise...

How Listening to and Respecting “Resistance” Makes You More Effective

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The other day, I posted Episode #289 of the podcast, in which Kathleen Sharp and David Schoenwetter made some great points about respecting "push back"...

Throwback Thursday: Are We Training the Right People on Lean?

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I'm teaching a daylong class on Lean healthcare today in San Antonio. It's something I've done twice a year for the past four years...

Podcast #289 – Lean & A Mobile Paramedic Pilot at Geisinger...

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My guests for Episode #289 are Kathleen Sharp, MBOE, LSS MBB, now the Director of Optimization at McLeod Health, and David Schoenwetter, D.O., FACEP, a Medical Director at Geisinger Health System. They are joining me to talk about the innovative Geisinger Mobile Health Paramedic program that they developed and piloted with Lean thinking throughout. Kathleen and David will discuss why it was important to engage stakeholders in innovation, how they viewed and addressed resistance to change, why it was important to test the idea in practice, and why it was important to measure results. They also discuss their lessons learned and their challenges along the way. This WSJ article has a nice summary of the program: "Paramedics Aren't Just for Emergencies." "In the Geisinger pilot program, mobile health visits can be requested by a patient's primary-care doctor, a cardiology clinic, or after an emergency room or hospital discharge. Patients who frequently visit the ER are offered the option of being seen at home by a paramedic as an alternative to an ER visit and potential hospital admission, especially for conditions that can be treated at home if caught early." I hope you enjoy the episode. It's long, but it's an interesting case study, I believe.

Of Course Doctors Hate Being Excluded From Attempts to Improve

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Thanks to those of you who sent me this HBR article: Doctors Feel Excluded from Health Care Value Efforts Long story short... brought to you by...