Tag: Healthcare
A Patient’s Perspective: Hospital Surveys Miss the Mark
Mark's note: Mike Sporer has commented a few times on blog posts and I invited him to write this guest post after we exchanged...
Podcast #329 – Mike Eisenberg, The Film “To Err is Human”...
Joining me today for Episode #329 of the podcast is Mike Eisenberg, the director, editor, and producer of the film "To Err is Human," a...
Operational Excellence Mixtape: January 18, 2019
Healthcare - Creating Value for Patients
Too often, patient involvement in design and research is tokenist or "tick-box", and requires burdensome processes for participation. To truly design...
“We Have Gotten Too Far From our People and the Core...
Mark's Note: Today's post is written by Ken Segel, the managing director of Value Capture, LLC. This is the first of what I hope...
Podcast #328 – Bette Gardner and Jeff Heil, Friday Night at...
My guests for Episode #328 are Bette Gardner and Jeff Heil, of the company Breakthrough Learning. Bette is the creator of a fantastic simulation...
Operational Excellence Mixtape: Best of 2018
Hi All - here's a collection of the most read Mixtape links from 2018. I compiled the links with the greatest number of viewers and...
Operational Excellence Mixtape: December 21, 2018
Mark's Note: I've known Ryan McCormack for many years now, thanks to his previous work in Lean healthcare and his attendance at Lean Healthcare...
Podcast #327 – Marc Rouppe van der Voort, Lean in Dutch...
My guest for Episode #327 of the podcast is Marc Rouppe van der Voort, Ph.D., who is joining me from Utrecht in the Netherlands....
Using Process Behavior Charts to Compare Knee Surgeons and Complication Rates
This post is a continuation of my last post that introduced the idea of using Process Behavior Charts (PBCs) for something other than time-series...
Using Process Behavior Charts to Compare Organizations (Like VA Healthcare Sites)
As you might recall from an earlier post, I'm presented a free webinar on December 18 (hosted by KaiNexus) titled:
How to Use Process Behavior...
Operational Excellence Mixtape: December 7, 2018
Healthcare - Creating Value for Patients
Healthcare is the world's largest cottage industry, as evidenced by the enormous variation in practice. Healthcare practitioners may finally be...
Friday Night at the ER: Fun Learning Through a Tabletop Simulation
Actually being a patient in the emergency department is a learning experience, to say the least. I've done that twice in the past twelve months (two cases of really bad stomach flu with high fever). I don't recommend this if you can avoid it.
What I do recommend is an interactive learning experience called "Friday Night at the ER."
More about that in today's post...