Tag: Healthcare

A Gemba Visit to a Hospital in Brazil: Huddles, Lean Improvement,...

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When I blogged a summary of my recent Brazil trip, I said I'd write more about my visit to a hospital... so here's that...

Operational Excellence Mixtape: October 11, 2019

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Healthcare - Creating Value for Patients Transformation and quality improvement is rarely sustained without changing management behaviours and management systems. John Toussaint writes about the challenges...

Operational Excellence Mixtape: September 27, 2019

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Healthcare - Creating Value for Patients Globally, at least 5 patients die every minute due to unsafe care.  For Patient Safety Week, the World Health Organization...

When Problems are Hidden in Kudos: From Celebrations to Root Cause...

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I want to give credit to my friend and colleague Tony Milian for the idea that prompted this blog post. Tony and I used...

Podcast #348 — Cinnamon Dixon, Tiered Huddles at Cleveland Clinic

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Our guest today for Episode 348 is Cinnamon Dixon, Director Of Continuous Improvement at Cleveland Clinic. I interviewed her for the KaiNexus Continuous Improvement...

Operational Excellence Mixtape: September 13, 2019

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Healthcare - Creating Value for Patients Canadian healthcare policy limits true innovation by clinging to outdated thinking developed in times of much slower change and...

An Example of Quick PDSA Study & Adjust on ESPN’s MNF?

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Last night was the first night of Monday Night Football (MNF) on ESPN. I didn't tune in until the last five minutes of the...

Podcast #347 — Brad Parsons, Hospital CEO & Co-Author of “Creating...

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Our guest today for Episode 347 is Brad Parsons, the CEO of NEA Baptist, in Jonesboro, Arkansas. NEA Baptist is a 228-bed hospital and...

What This Hospital President Said About Lean, Respecting Staff, and Just...

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This article made me smile the other day -- especially the comments about Lean, front-line staff, and systems: Q & A with Art Gianelli, president...

Deming’s Old (Timeless) Teachings are Still Relevant for Healthcare Today

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Here's an article that was co-authored by Maureen Bisognano and two other current or former staffers of the Institute for Healthcare Improvement. I'm always...

General Jim Mattis on Leadership, Mistakes, and Defining Problems

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General Jim Mattis has been making the rounds to talk about his new book that is out today: Call Sign Chaos: Learning to Lead. "Learning...

Operational Excellence Mixtape: August 30, 2019

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Healthcare - Creating Value for Patients The last place I want to receive care is the hospital.  There are innumerable advantages to being treated in...