Tag: Healthcare
Operational Excellence Mixtape: December 20, 2019
Healthcare - Creating Value for Patients
It's been 20 years since To Err is Human, the seminal report from the Institute of Medicine, was released, estimating,...
A Hospital CEO’s Humble Reflections on His Role in Lean and...
Kim Hollon is CEO and President at Signature Healthcare. I don't know him well, but I've heard a lot of great things about him...
Operational Excellence Mixtape: December 6, 2019
Healthcare - Creating Value for Patients
Does Lean "work" in hospitals in the US? Sort of, according to the Journal of Healthcare Management. There is evidence...
Podcast #353 — Quint Studer on Tips for Busy Leaders in...
My guest for Episode #353 of the podcast is somebody whose work I've appreciated for a long time -- Quint Studer. I was first...
Operational Excellence Mixtape: November 22, 2019
Healthcare - Creating Value for Patients
Healthcare improvement is often done through QI projects in an "artisan" fashion. To improve healthcare improvement, combat bias and us...
How Does a Loving & Caring Organization Get Accused of Treating...
Children's Hospital of Philadelphia (CHOP) is the oldest children's hospitals in the United States. I don't think I've ever been there, but I remember...
Congrats to Mary Greeley Medical Center for Receiving the Baldrige Award!
Today, I'd like to celebrate my friends at Mary Greeley Medical Center in Iowa for being one of six healthcare organizations to receive the...
Podcast #352 — Dr. Fred Southwick, Teaching Quality, Patient Safety &...
Joining me for Episode #352 of the podcast is Frederick Southwick, M.D. He is a Professor of Medicine and is also Director of Patient...
A Continuing Culture of Continuous Improvement at UMass Memorial Health
I was really happy to see this recent blog post from my friend Dr. Eric Dickson, the CEO of UMass Memorial Health System:
More than...
Operational Excellence Mixtape: November 8, 2019
Healthcare - Creating Value for Patients
"Imagine walking into a restaurant and being seated. Sometime after your meal, you receive the check and find an...
A Fantastic Video About Toyota Helping a Hospital in Brazil
When I was in Brazil recently (read more), one of the presenters at the Lean Six Sigma Conference was Bruno Kosima, pictured at left....
Operational Excellence Mixtape: October 25, 2019
Healthcare - Creating Value for Patients
If you set a target without providing a clear path on how you want it achieved, and then punish staff when they fail...