Tag: Healthcare

Operational Excellence Mixtape: December 20, 2019

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Healthcare - Creating Value for Patients It's been 20 years since To Err is Human, the seminal report from the Institute of Medicine, was released, estimating,...

A Hospital CEO’s Humble Reflections on His Role in Lean and...

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Kim Hollon is CEO and President at Signature Healthcare. I don't know him well, but I've heard a lot of great things about him...

Operational Excellence Mixtape: December 6, 2019

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Healthcare - Creating Value for Patients Does Lean "work" in hospitals in the US?  Sort of, according to the Journal of Healthcare Management.  There is evidence...

Podcast #353 — Quint Studer on Tips for Busy Leaders in...

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My guest for Episode #353 of the podcast is somebody whose work I've appreciated for a long time -- Quint Studer. I was first...

Operational Excellence Mixtape: November 22, 2019

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Healthcare - Creating Value for Patients Healthcare improvement is often done through QI projects in an "artisan" fashion.  To improve healthcare improvement, combat bias and us...

How Does a Loving & Caring Organization Get Accused of Treating...

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Children's Hospital of Philadelphia (CHOP) is the oldest children's hospitals in the United States. I don't think I've ever been there, but I remember...

Congrats to Mary Greeley Medical Center for Receiving the Baldrige Award!

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Today, I'd like to celebrate my friends at Mary Greeley Medical Center in Iowa for being one of six healthcare organizations to receive the...

Podcast #352 — Dr. Fred Southwick, Teaching Quality, Patient Safety &...

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Joining me for Episode #352 of the podcast is Frederick Southwick, M.D. He is a Professor of Medicine and is also Director of Patient...

A Continuing Culture of Continuous Improvement at UMass Memorial Health

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I was really happy to see this recent blog post from my friend Dr. Eric Dickson, the CEO of UMass Memorial Health System: More than...

Operational Excellence Mixtape: November 8, 2019

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Healthcare - Creating Value for Patients "Imagine walking into a restaurant and being seated. Sometime after your meal, you receive the check and find an...

A Fantastic Video About Toyota Helping a Hospital in Brazil

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When I was in Brazil recently (read more), one of the presenters at the Lean Six Sigma Conference was Bruno Kosima, pictured at left....

Operational Excellence Mixtape: October 25, 2019

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Healthcare - Creating Value for Patients If you set a target without providing a clear path on how you want it achieved, and then punish staff when they fail...