Tag: Healthcare

Listen: This episode is a discussion with two leaders from Group Health Cooperative, a consumer-governed, nonprofit health care system based in Seattle, Washington. My guests...

As a student of Dr. W. Edwards Deming's books and teachings, I'm not a big fan of slogans and posters in the workplace. Last week,...

I've been asked many times over the past few years, mainly by physicians and other healthcare professionals, about an audiobook version of my book,...

As regular readers know, I'm working on a second book: Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Improvements. My co-author, Joe Swartz, and I...

I've posted a new video on YouTube, about 5 minutes of sections of a presentation I gave at the 2010 Shingo Prize Conference on...

$2.5 trillion dollars a year. 17.6% of the United States Gross Domestic Product (GDP).   These are big numbers that get thrown around a lot...

This has been sitting in my "to blog about" queue since March, but I wanted to catch up and post this article: "What Makes...

On June 30, the PBS NewsHour program did a 7-minute story on healthcare improvement (featuring Lean and Toyota methods) at Denver Health. You can also...

This is always a tongue-in-cheek warning, but there are times when I warn hospital leaders that they have to be careful when going to...

Listen: Today's episode is a discussion with Mrinalini Gadkari, a Senior Lecturer at the Fisher College of Business. Today, we're talking about the new  Master...

Thanks to those of you who sent me the link to this Washington Post article called "The Pain of Wrong Site Surgery." The piece...

Here is a great video by Masaaki Imai, author of the classic books Kaizen: The Key To Japan's Competitive Success and Gemba Kaizen: A...