Tag: Government
Best “Back of a Business Card” Ever, Seen at #HIMSS
I was at the annual HIMSS Conference yesterday, as a guest of the software company FormFast, giving short 10-minute talks about Lean Healthcare...
Sorry I Can’t Help You, Mr. Customer – It’s Against the...
It's sort of cliche' to complain about long lines at the U.S. Post Office , along with generally surly or disinterested employees.
My buddy John...
What Would #Deming Say? Polish Police Officer Fines Himself to Meet...
Here's a hilarious, yet somewhat sad, story that will instantly resonate with students of Dr. W. Edwards Deming.
From Poland -- police officers in the...
Notes From My Second Day at #IHI 2011
Following up my notes from Day 1, I'm sharing my notes from the second full day I attended on Wednesday, December 8 2010.
Here, in...
BCG White Paper on Lean in Government and Public Services
I've written occasionally about Lean efforts in government (see a list of posts here). There are formal Lean government efforts at varying levels of...
A Sad Report from an M.D. Friend, Overprocessing Driven by the...
As I blogged about on Friday, I was back at my alma mater, Northwestern, for a football game this weekend-- well, actually, I was...
$500k in Stimulus Money for Lean Healthcare Training – Then What?
This headline jumped out at me: "Local hospital receives $500,000 to train workers."
What also jumped out at me, in the article, is that the...
Podcast #102 – Ron Wince, CEO of Guidon Performance Solutions –...
My guest for Episode #102 is Ron Wince, the President/CEO of Guidon Performance Solutions. We talk here about his views on lean healthcare and...
Berwick: Don’t Reduce Helpful Care, Don’t Expect Top-Down Solutions from D.C.
I was a supporter of Dr. Donald Berwick's nomination to head CMS (Medicare and Medicaid at a federal level) - not due to politics...
Lean Healthcare at Denver Health is Front-Page News
It's nice to see examples of Lean Healthcare success in the news, this time on the front page of the Denver Post -- "Denver...
UK Government Wants Lean and Six Sigma or Just Cost Cutting?
I guess I have a burr in my saddle this week, being Independence Day and all, since I'm commenting on something from the UK...
Simplistic Solutions Can Have Unintended Consequences
An editorial written by an American Airlines pilot in the Fort Worth Star-Telegram caught my attention ("Unintended consequences of the Passenger Bill of Rights")....










