Tag: Gaming the Numbers

Whistleblower says defects hidden at Toyota-GM Calif. plant Ironically enough, while on the topic of not counting defects (the TSA), this disturbing story was in...

Freedom from Command & Control: Rethinking Management for Lean Service Here is a fascinating post from John Seddon at his website www.lean-service.com (link is dead)...

Freakonomics: Official SiteI know this wouldn't count as "leisure reading" for many folks, but I'm reading (and very much enjoying) the book Freakonomics: A...

Back to my original post about gaming the system, there are three ways people can respond to pressure to improve: They can work to improve...

Following up on my post about my recent experience with metrics and processes being distorted (and my less-than-perfect Lean coaching efforts), I was thinking...

A somewhat recent experience prompted me to re-read portions of Donald Wheeler's outstanding book, Understanding Variation: The Key to Managing Chaos, with its section...