W. Edwards Deming’s ideas about leadership, systems, variation, and psychology continue to shape how organizations pursue quality and improvement. This archive brings together blog posts, podcasts, and reflections exploring Deming’s teachings—and how they apply to Lean, healthcare, management, and continuous improvement today. Many of these posts challenge common misinterpretations of Deming’s work, emphasizing that quality cannot be delegated and that improvement starts with leadership.
During my fifth Lean study trip to Japan, I once again visited a Toyota plant — and was reminded of a simple but profound idea that Toyota emphasizes repeatedly: making things means making people. It’s a principle that connects Lean…
My guest for episode #349 is John Dyer, president of his consulting firm, John Dyer & Associates, Inc., and author of the new book, The Façade of Excellence: Defining a New Normal of Leadership, which will be released on October 1,…
General Jim Mattis has been making the rounds to talk about his new book that is out today: Call Sign Chaos: Learning to Lead. “Learning to Lead” sounds like it could be the title of a book about Lean management.…
After the last episode that had the first guest host (Chris Burnham), I’m once again joined by Jamie Flinchbaugh for another “Lean Whiskey” podcast. In Episode 4 of Lean Whiskey, Mark Graban and Jamie Flinchbaugh (and a cameo from his…
TL;DR: Home runs in MLB haven’t just “gone up”–the data shows a real system shift, not random year-to-year variation. Process Behavior Charts help separate signal from noise, revealing when it’s worth investigating what truly changed instead of overreacting to single-season…
TL;DR: Early baseball teams experimented with position-specific uniforms, quickly learned it created confusion, and abandoned the idea. It’s a classic example of Plan-Do-Study-Adjust–small tests, fast learning, and no stubborn attachment to a bad idea. As someone who grew up as…
Healthcare – Creating Value for Patients Healthcare innovation is prone to continuous pilots of improvements that are already proven and a half-hearted embrace of meaningful change. Sachin Jain, CEO of CareMore Health provides us with a sense of urgency and duty to close…
Jamie Flinchbaugh and I got a great response to the first episode of our new “Lean Whiskey” podcast. We’ve had a great time with this, and I’m happy that anybody is willing to listen :-) We’ve done our second episode,…
TL;DR: OKRs often fail because leaders react to month-to-month noise instead of real improvement. Process Behavior Charts (PBCs) show whether key results reflect true system change or routine variation–helping leaders coach better, avoid blame, and focus improvement efforts where they…
TL;DR: Dr. Gary Kaplan describes Virginia Mason’s adoption of Lean as a “war on waste,” but the real impact goes beyond waste reduction. By applying the Toyota Production System as a management system–not just a set of tools–Virginia Mason improved…
I haven’t read it, but Marie Kondo’s book The Life-Changing Magic of Tidying Up: The Japanese Art of Decluttering and Organizing has been a pop-culture phenomenon in the past few years. I’ve seen some compare her process to the Lean…
Yesterday, I blogged about a CNO who was changing the culture at a hospital away from blaming individual nurses for system problems. The HealthLeaders article I wrote about didn’t talk about “Lean” per se. But, that single idea about moving…
